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Brand Promise

Brand Promise

ibis 24 7Brand new ibis, brand new comfort

We aim to ensure all guests receive a consistent service in line with these brand promises:

  • Warm welcome at any time of day or night
  • Reservations' high quality management and guarantee
  • Fast check-in process
  • Welcoming and professional teams
  • Clean, peaceful and comfortable rooms at the right temperature
  • Bathrooms with impeccable standards of hygiene
  • 24 hour dining facilities, 365 days a year
  • Breakfast available between 4am and 12 noon
  • Flawless security
  • Self-explanatory bill with no hidden extras

Ibis invites every guest to immediately report any issue that may arise. 

If the hotel is responsible and the issue takes more than 15 minutes to be resolved, the relative service will be free of charge to the guest.  


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Ibis Belfast City Centre, 100 Castle Street, Belfast, BT1 1HF, Northern Ireland
Phone Number:+44 (0) 28 9023 8888  |  Email: